What is really so disruptive about MOOCs?

Massive Open Online Courses (MOOCs) are getting quite the attention. Through platforms like Coursera, edX and Iversity, top class academic institutions are delivering their education for free. And they indeed have massive enrollment. So, it’s no wonder that MOOCs have been billed as disruptors of higher education. They’re opening up higher education to the masses.

However, there has been some critiques. Those showing up are mostly the already educated, and only relatively few complete the courses. Another critique is that some MOOCs are simply putting the off-line courses online. But, it’s still early days. MOOC providers – platforms and schools – are still learning how to best utilize this phenomenon.
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Weekend reads – week 21

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Bad isn’t good anymore
Last week, a 7-year old interview with the CEO of Abercrombie & Fitch was taking center stage in one of those internet firestorms. You’ve probably read all about it, and if not, that’s okay, too. Justice Mitchell saw in this particular firestorm another sign of something that the web is proving again and again: bad press has become bad press.
Tags: #business, #marketing, #cool

Waiting on… what exactly?
How long would you wait for service, before you switch to another provider? Well, apparently, that depends on several factors, as Ana Canhoto describes in this post reviewing research on frustration and waiting by the FHOM research group of the Universitat Rovira I Virgili.
Tags: #research, #customer-service, #waiting, #service

Do you know they make disruption?
The maker movement has evolved from the wonderful amateurism of hobbyists in garden sheds and grandmother knitting socks, to disrupting the markets of huge, global conglomerates. You want something? Why not make it. Jermiah Owyang shares his insights, and gives advice on how to embrace the makers.
Tags: #marketing, #maker-movement, #3Dprinting, #disruption

Finally: convergence
With Amazon providing ‘drop-boxes’, and Wallmart and other retailers providing online ordering, the virtual and brick-and-mortar worlds seem to finally be converging. And it’s about time. I think we consumers just want technology to enable us to save time where we don’t want to spend too much of it.
Tags: #retail, #consumers